Website SecureGuardSol SecureGuard Solutions
Protecting What Matters
Job Description
About the Role
Join the team at Harmony Suites as a Front Desk Agent and provide exceptional guest service. You will handle check-ins and check-outs, answer guest inquiries, and ensure a smooth and welcoming experience for all visitors.
Responsibilities
- Greet guests and assist with check-in/check-out processes.
- Handle reservations and booking modifications.
- Answer phone calls and respond to guest requests.
- Process payments and maintain accurate records.
- Provide information about hotel amenities and local attractions.
- Resolve guest issues or escalate as needed.
Requirements
- High school diploma or equivalent.
- Previous hospitality or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency.
- Professional and friendly demeanor.
Benefits
- Competitive hourly wage.
- Employee discounts on hotel stays.
- Health and retirement benefits.
- Opportunities for career growth.
- Positive and inclusive work environment.
- Paid time off.
About the Company
Harmony Suites is a premier hotel chain known for its comfortable accommodations and exceptional guest service. We strive to create memorable experiences for every visitor.
Job ID: hotel-front-desk-agent-U9mXe
