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Style meets service
Job Description
About the Role
Join the team at Luxe Hotels as a Front Desk Agent and be the face of our prestigious hotel. You will provide exceptional customer service to our guests, assisting with check-ins, check-outs, and any inquiries they may have. This role offers the opportunity to work in a dynamic and elegant hospitality environment.
Responsibilities
- Greet and assist guests in a warm and professional manner
- Process check-ins and check-outs efficiently and accurately
- Manage reservations and room assignments
- Provide information about hotel amenities and local attractions
- Handle guest inquiries and resolve any issues promptly
- Maintain guest records and ensure privacy and security
- Collaborate with other departments to ensure a seamless guest experience
- Perform administrative tasks such as answering phones and managing emails
Requirements
- High school diploma or equivalent
- Previous experience in a hospitality or customer service role preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Proficiency in computer systems and hotel management software
- Ability to work flexible hours, including weekends and holidays
- Commitment to providing exceptional customer service
Benefits
- Competitive hourly wage with opportunities for raises
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Opportunities for professional development and advancement
- Supportive and team-oriented work environment
- Employee discounts on hotel stays and amenities
- Recognition and rewards for outstanding performance
About the Company
Luxe Hotels is a premier hospitality brand, offering luxurious accommodations and exceptional service to our guests. Our mission is to create unforgettable experiences by delivering personalized and attentive service. We pride ourselves on our elegant and sophisticated culture, where every team member is dedicated to providing the highest level of hospitality.
Job ID: hotel-front-desk-agent-iwhDX
