Website OceanviewHotels Oceanview Resorts
Your Paradise Awaits
Job Description
About the Role
Create memorable guest experiences as Front Desk Agent at Coastal Sands Resort. Your role includes managing check-ins/outs, resolving guest requests, and coordinating room assignments. You’ll represent South Florida hospitality while building rapport with international visitors.
Responsibilities
- Process reservations and check-ins
- Verify payment methods and IDs
- Answer multi-line phone system
- Respond to guest inquiries
- Manage wake-up call requests
- Balance cash drawer daily
- Address guest concerns promptly
- Upsell premium accommodations
Requirements
- High school diploma required
- Basic computer literacy
- Professional communication skills
- Hotel experience preferred
- Problem-solving abilities
- Fluency in English (Spanish bonus)
- Ability to work overnight shifts
- Customer-focused attitude
Benefits
- Discounted hotel stays worldwide
- Complimentary employee meals
- Flexible schedule options
- Performance-based incentives
- Health insurance for full-timers
- Paid training programs
- Monthly employee appreciation
- Wellness program assistance
About the Company
Coastal Sands Resort embodies Miami Beach luxury with 300 oceanfront guestrooms and resort amenities. As an employee-focused hotel, we invest in hospitality training to empower team members while providing genuine service excellence. Our diverse staff represents the vibrant local community.
Job ID: hotel-front-desk-agent-YQYef
