Website NorthStarCare NorthStar Community Hospitals
Nurturing health with holistic care
Job Description
About the Role
Lead front desk operations for a premier downtown hotel. Manage guest services, reservations, and staff scheduling to ensure exceptional guest experiences. Resolve escalated issues and promote premium hospitality standards.
Responsibilities
- Oversee daily front desk operations across three shifts
- Train and develop guest service agents
- Manage room inventory and reservations
- Handle complex guest concerns and compensation
- Monitor financial transactions and daily reports
- Implement service excellence standards
- Collaborate with housekeeping and maintenance
Requirements
- Bachelor’s degree in hospitality or related field
- 3+ years hotel front desk supervisory experience
- Proficiency in Opera PMS or similar systems
- Exceptional customer service and problem-solving skills
- Flexibility for varied shifts including weekends
- Experience with revenue management principles
Benefits
- Health and dental insurance plan
- Paid vacation and sick leave
- Hotel travel discounts worldwide
- Quarterly performance bonuses
- Professional development allowance
- Free parking and discounted meals
About the Company
Gateway Suites offers luxury accommodations with exceptional service in vibrant urban locations. Our award-winning Portland property reflects Pacific Northwest charm while maintaining international hospitality standards.
Job ID: hotel-front-office-manager-NY8kM
