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Job Description
About the Role
OceanView Resort & Spa seeks friendly Front Desk Agents to provide exceptional guest service. You’ll handle reservations, check-in/out procedures, and resolve guest inquiries in our beachfront property.
Responsibilities
- Manage guest check-in/out process
- Process payments and maintain records
- Answer phone calls and emails
- Recommend local attractions/dining
- Handle guest complaints professionally
- Coordinate with housekeeping/maintenance
- Upsell resort amenities and services
Requirements
- 1+ year hospitality experience preferred
- Excellent customer service skills
- Basic computer proficiency
- Availability for evening/weekend shifts
- Knowledge of property management systems
- Professional appearance and demeanor
- Problem-solving abilities
Benefits
- Hourly wage plus tips
- Discounted hotel stays
- Free employee meals
- Health insurance options
- Paid time off accrual
- Employee recognition programs
- Career growth opportunities
About the Company
OceanView Resort & Spa is a 200-room beachfront property in Miami Beach offering luxury accommodations and world-class amenities. Our team is dedicated to creating memorable experiences for every guest.
Job ID: hotel-front-desk-agent-xPk8B
