Website InnovatechSolutions Innovatech Solutions
Innovating Your Future
Job Description
About the Role
Provide exceptional Spanish/English customer support via phone and email. Resolve inquiries for a national retail chain’s customer care center.
Responsibilities
- Handle 50+ daily customer contacts
- Process returns/exchanges
- Maintain CRM records
- Escalate complex issues
- Upsell loyalty programs
- Meet QA performance metrics
Requirements
- Fluency in Spanish/English
- 1 year call center experience
- Typing 45 WPM+
- Salesforce experience
- Flexible schedule availability
- High school diploma required
Benefits
- $500 signing bonus
- Remote work options
- Employee discount program
- Paid training
- Performance bonuses
- Career advancement opportunities
About the Company
MarketLine Retail Solutions connects brands with consumers through omni-channel support. We celebrate diversity and invest in employee growth.
Job ID: bilingual-customer-service-representative-ORwCF
