Website UrbanOutfitters Urban Outfitters
Make Responsibly. Live Creatively.
Job Description
About the Role
Join our hospitality team as a Front Desk Agent, where you’ll be the first point of contact for our guests. You’ll handle check-ins/check-outs, answer inquiries, and ensure guests have an exceptional stay. This customer-facing role requires excellent interpersonal skills and attention to detail.
Responsibilities
- Greet guests and manage check-in/check-out process
- Handle reservations and room assignments
- Process payments accurately and maintain cash drawer
- Respond to guest inquiries and resolve concerns
- Provide information about hotel services and local attractions
- Collaborate with housekeeping and maintenance teams
- Maintain accurate records of guest accounts
- Ensure lobby area is clean and presentable
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience preferred
- Basic computer and math skills
- Excellent communication and problem-solving abilities
- Ability to work evening, overnight, and weekend shifts
- Professional appearance and demeanor
- Multitasking and time management skills
- Ability to stand for long periods
Benefits
- Competitive hourly wage plus bonuses
- Discounted hotel stays
- Health and dental insurance options
- Paid time off accrual
- Employee recognition programs
- Opportunities for career advancement
- Positive and supportive work environment
- Free shift meals
About the Company
Our upscale hotel is part of a national chain known for excellent guest service and comfortable accommodations. We believe our employees are our greatest asset and provide training to help them succeed in hospitality careers.
Job ID: hotel-front-desk-agent-yVR0j
