Website BrizelTech Brizel Technology
Innovation at Your Fingertips
Job Description
About the Role
We are hiring a Customer Support Representative to assist our clients with inquiries, troubleshoot issues, and provide top-notch service. This role is perfect for someone who enjoys problem-solving and helping others. You’ll be part of a dynamic team that prioritizes customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve product or service issues.
- Provide detailed information about company offerings.
- Escalate complex cases to appropriate teams.
- Maintain accurate records of customer interactions.
- Follow up to ensure customer satisfaction.
- Contribute to team knowledge base.
Requirements
- High school diploma or equivalent.
- 1+ year of customer service experience.
- Strong communication and problem-solving skills.
- Patience and empathy when dealing with customers.
- Basic computer proficiency.
- Ability to multitask and manage time effectively.
Benefits
- Competitive hourly wage.
- Health and dental insurance.
- Paid training and development.
- Flexible scheduling options.
- Friendly and supportive team.
- Opportunities for advancement.
About the Company
Nexus Support Solutions is a leading provider of customer service outsourcing for businesses across industries. Our team is dedicated to delivering exceptional support and building strong client relationships. We value teamwork, integrity, and continuous improvement.
Job ID: customer-support-representative-iPMvW
