
The Grandeur Hotel
Refinement in Every Detail
Job Description
About the Role
Welcome guests with exceptional hospitality as a Front Desk Agent at our luxury hotel. You’ll manage reservations, assist with guest services, and contribute to a five-star guest experience. Your warm personality will set the tone for outstanding service.
Responsibilities
- Handle guest check-ins and check-outs efficiently
- Answer phone inquiries and resolve guest concerns
- Process payments, issue receipts, and manage billing
- Coordinate room upgrades and special requests
- Maintain records of daily transactions
- Provide information about hotel amenities and services
- Assist guests with transportation and concierge services
- Monitor hotel security systems and protocols
Requirements
- High school diploma or GED
- Minimum 2 years of hotel front desk experience
- Strong communication and interpersonal skills
- Proficiency in hotel management software
- Fluency in Spanish or French preferred
- Cash handling and basic math skills
- Availability for evenings, weekends, and holidays
- Must pass background and drug screening
Benefits
- Medical, dental, and vision coverage
- Hotel discounts for personal travel
- Employee engagement activities
- Free local dining and entertainment passes
- 401(k) plan with profit sharing
- Uniform and work shoes provided
- Paid CPR and safety training
- Quarterly service excellence bonuses
About the Company
The Grandeur Hotel is a premier 5-star property located in the heart of downtown. Our luxury accommodations blend modern elegance with exceptional service. We value our team’s dedication to creating memorable guest experiences and fostering a collaborative atmosphere.
Job ID: front-desk-agent-cAfSj