Website InnovateFinSol Innovate Finance Solutions
Empowering Business Through Finance
Job Description
About the Role
National Insurance Partners seeks remote agents to handle policyholder inquiries via phone/email. Provide claims support while meeting SLAs.
Responsibilities
- Process policy changes
- Explain coverage
- Document interactions
- Escalate complex cases
- Meet QA metrics
- Update CRM records
- Educate on digital tools
- Verify documents
Requirements
- 2+ years call center
- Insurance license (or obtain within 30 days)
- Quiet home office
- Typing 45wpm
- Multiple monitor setup
- Customer empathy
- Night/weekend shifts
- High-speed internet
Benefits
- Work from home
- Healthcare starting day 1
- Performance incentives
- Paid licensing
- Tuition reimbursement
- 401(k) with match
- Career advancement
- Equipment provided
About the Company
Top 20 insurance brokerage offering all lines of coverage. Focus on digital transformation and employee empowerment.
Job ID: remote-customer-service-representative-nDrSH
