Website SunriseSeniorPA Sunrise Senior Living Communities
Caring for our seniors, every step of the way
Job Description
About the Role
We are seeking a customer-focused Hotel Front Desk Agent to join our team at the Grand Plaza Hotel. This role involves greeting guests, handling reservations, and ensuring a seamless check-in/check-out experience. The ideal candidate is friendly, organized, and passionate about hospitality.
Responsibilities
- Greet guests and assist with check-in and check-out processes
- Handle reservations, cancellations, and room assignments
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Provide information about hotel amenities and local attractions
Requirements
- High school diploma or equivalent
- 1+ years of front desk or customer service experience preferred
- Excellent communication and interpersonal skills
- Proficiency in hotel management software
- Ability to multitask and work in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
Benefits
- Competitive hourly wage plus tips
- Health and dental insurance
- Paid time off and holiday pay
- Discounted stays at affiliated hotels
- Career growth opportunities
- Positive and welcoming work environment
About the Company
Grand Plaza Hotel is a premier hospitality destination known for its exceptional service and luxurious accommodations. Our mission is to create memorable experiences for our guests while fostering a supportive and inclusive workplace for our team.
Job ID: hotel-front-desk-agent-4kEMr
