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Job Description
About the Role
The Hospitality Manager is responsible for overseeing day-to-day operations in a hospitality setting, ensuring exceptional guest experiences and smooth operation of facilities.
Responsibilities
- Managing front-line staff and ensuring high service standards.
- Handling guest inquiries and resolving complaints.
- Overseeing room and event bookings.
- Monitoring inventory and ordering supplies.
- Ensuring compliance with health and safety regulations.
- Initiating and participating in guest relations programs.
- Analyzing guest feedback and implementing improvements.
- Working with marketing teams for promotions and events.
Requirements
- Bachelor’s degree in Hospitality Management or related field.
- Proven experience in the hospitality industry.
- Strong leadership and communication skills.
- Excellent organizational and time management abilities.
- Experience with hotel management software.
- Ability to manage and train staff effectively.
- Proficiency in handling guest relations and customer service.
- Familiarity with financial management and budgeting.
Benefits
- Employee discounts on accommodation and services.
- Health insurance packages.
- 401(k) retirement saving plans.
- Paid time off and holiday leave.
- Continuous training and professional development.
- Employee wellness programs.
- Free meals during shifts.
- Opportunities for career advancement within the hospitality industry.
About the Company
Royal Oaks Resort offers luxurious accommodations and world-class hospitality services. Our mission is to create unforgettable experiences for our guests by providing exceptional service, top-tier amenities, and a commitment to excellence in all aspects of hospitality.
Job ID: hospitality-manager-eYYZg
