Website PrecisionMFGInc Precision Manufacturing Inc.
Crafting Quality Solutions
Job Description
About the Role
Join The Grand Resort Hotels as a Front Desk Agent at our downtown Miami location. Provide a world-class guest experience by efficiently managing check-ins/check-outs, resolving guest issues and promoting our hotel’s amenities. Collaborate with housekeeping and concierge to ensure seamless operations.
Responsibilities
- Greet guests upon arrival and handle check-in/check-out procedures
- Manage reservations through Opera PMS system
- Upsell room upgrades, spa services and restaurants
- Respond promptly to guest inquiries and concerns
- Handle overnight reservations and assist with concierge requests
- Maintain cleanliness and organization at reception area
- Process payments and ensure accurate record-keeping
Requirements
- High school diploma or equivalent
- At least 1 year of experience in hospitality/front desk
- Strong interpersonal and customer service skills
- Fluent in Spanish + English preferred
- Familiarity with hotel PMS and booking systems
- Capable of multitasking in a fast-paced environment
- Ability to work flexible shifts including nights/weekends
Benefits
- Competitive hourly wage + shift differential
- Free hotel stays during off-season
- Access to exclusive employee discounts on F&B services
- 401(k) plan with employer matching
- Free professional development workshops
- Seasonal employee recognition programs
- Health and wellness benefits package
About the Company
The Grand Resort Hotels operates a collection of 5-star luxury properties across Florida and the Caribbean. Our commitment to unparalleled service, luxurious amenities and guest engagement has positioned us as a market leader in hospitality. We invest in our employees through training, leadership opportunities and creating memorable guest experiences.
Job ID: hotel-front-desk-agent-94nvI
