Website PhilaSocialServ Philadelphia Social Services
Supporting our community, one family at a time
Job Description
About the Role
Create welcoming guest experiences at Riverfront Suites hotel. Handle reservations, check-in/out procedures, and provide local area information. Serve as hub for guest services while maintaining accurate financial records.
Responsibilities
- Register guests and assign rooms via property management system
- Process payments and maintain accurate cash drawer
- Respond to guest inquiries and resolve issues
- Coordinate housekeeping and maintenance requests
- Upsell suites and amenities to arriving guests
- Learn and promote local attractions and services
- Prepare daily reports and transaction documentation
Requirements
- High school diploma or equivalent
- 1 year customer service experience
- Basic computer and cash handling skills
- Professional phone etiquette and language proficiency
- Ability to stand for extended periods
- Flexibility to work varied shifts including weekends/holidays
- Hospitality industry experience preferred
Benefits
- $17-$19/hour + periodic bonuses
- Travel discounts at worldwide properties
- Medical, vision, and dental insurance access
- Vacation pay and holiday premiums
- Free shift meals and parking
- On-site paid training programs
- Career advancement pathways
About the Company
Riverfront Suites is a lifestyle hotel brand offering premium extended-stay experiences. Our boutique Portland property emphasizes sustainable operations and artisan partnerships. Join our team where empowered employees extend authentic Northwestern hospitality.
Job ID: front-desk-agent—hospitality-H965q
