Website PhillySocialSvcs Philadelphia Social Services
Building Stronger Communities Through Service
Job Description
About the Role
We are seeking an experienced Hotel Front Office Manager to oversee day-to-day operations, provide excellent customer service, and ensure guest satisfaction. The manager will lead the front office team and collaborate with other departments to maintain high standards and operational efficiency.
Responsibilities
- Lead and manage the front office team
- Ensure a warm and welcoming environment for guests
- Oversee the check-in and check-out processes
- Handle guest inquiries and resolve issues
- Assist with the preparation and management of reservations
- Monitor and maintain front office equipment and supplies
- Ensure compliance with hygiene and safety standards
- Collaborate with other departments to deliver high-quality service
- Prepare and analyze front office reports and statistics
- Train and develop front office staff
Requirements
- Bachelor’s degree in Hospitality Management or a related field
- Proven experience in a front office manager role
- Excellent communication and customer service skills
- Strong leadership and team management abilities
- Proficient in hotel management software and systems
- Knowledge of revenue management practices
- Ability to handle high-pressure situations and multitask
- Commitment to continuous improvement and professional development
- Basic knowledge of budgeting and financial management
- First aid and safety certification is a plus
Benefits
- Competitive salary and performance bonuses
- Comprehensive health insurance including medical, dental, and vision
- Retirement savings plan with company contributions
- Paid time off and paid sick leave
- Professional development opportunities and training programs
- Employee discounts on hotel services and accommodations
- Company-hosted team-building events and activities
- Supportive and collaborative work environment
- Potential for career advancement within the company
- On-the-job training and mentorship program
About the Company
Royal Stay Hotels is committed to providing exceptional hospitality and unforgettable guest experiences. Our mission is to offer comfortable, stylish, and service-oriented accommodations that meet the needs of modern travelers.
Job ID: hotel-front-office-manager-9A7Iy
