Website SereneHotel Serene Hospitality
Where Hospitality Meets Comfort
Job Description
About the Role
We are seeking a friendly and professional Front Desk Agent to greet guests, process check-ins and check-outs, and provide excellent customer service at our hotel.
Responsibilities
- Greet guests warmly and attend to their needs in a timely manner
- Process check-ins and check-outs accurately and efficiently
- Answer phones and direct calls to the appropriate department
- Address guest concerns and complaints professionally and promptly
- Maintain a clean and organized front desk area
- Meet and exceed customer satisfaction metrics
Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Proficiency in guest management software preferred
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to multitask and remain calm under pressure
Benefits
- Competitive hourly wage
- Generous employee discount on hotel services and amenities
- Opportunities for overtime and career advancement within the company
- A dynamic and supportive work environment
About the Company
Our hotel is dedicated to providing exceptional service and a memorable experience for all our guests. We are committed to creating a positive and inclusive work environment for our team members.
Job ID: front-desk-agent-3CK58
