Website SunshineSuites Sunshine Suites
Your Home Away from Home
Job Description
About the Role
Join our remote customer care team empowering patients with innovative medical devices. Your empathy, technical skills, and problem-solving create positive patient experiences.
Responsibilities
- Field customer inquiries via phone/email/chat
- Assist with troubleshooting device malfunctions
- Manage order processing and shipping follow-up
- Log tickets in our CRM system for escalation
- Provide basic technical setups for new customers
- Contribute to positive community engagement
Requirements
- High school diploma preferred
- 6+ months previous customer service experience
- Home office setup with reliable internet connectivity
- Comfortable working independently while meeting benchmarks
- Strong communication skills written and verbal
- Flexibility for shift rotations if applicable
Benefits
- $16.00 – $20.00 starting hourly pay
- Comprehensive company-provided health benefits
- Paid holidays and vacation accrual
- Generous retirement matching programs
- Flexible work hours to balance life/careers
About the Company
HomeMed Devices develops pioneering therapeutic technology used across specialty hospitals nationwide. We prioritize human-centered design and empowering patients/families to manage care at home.
Job ID: customer-support-representative—remote-available-5LBMe
