Website SunshineResort Sunshine Resort
Where memories are made
Job Description
About the Role
We are seeking a professional Hotel Front Desk Agent to greet guests, handle check-ins and check-outs, and provide exceptional customer service. The ideal candidate will have strong communication skills and a commitment to hospitality.
Responsibilities
- Greet guests and handle check-ins and check-outs
- Process payments and handle guest requests
- Provide information about hotel services and local attractions
- Resolve guest complaints and issues professionally
- Maintain cleanliness and organization of the front desk area
- Coordinate with housekeeping and other departments
- Handle reservations and updating guest records
- Ensure guest satisfaction and resolve any concerns
Requirements
- High school diploma or equivalent
- Previous experience in hospitality preferred
- Strong communication and interpersonal skills
- Familiarity with property management software
- Ability to work flexible schedules, including weekends and holidays
- Basic computer and typing skills
- Excellent problem-solving and customer service skills
Benefits
- Employee discounts on accommodations
- Health and dental insurance
- Retirement plan with employer contribution
- Paid time off and holidays
- Opportunities for career advancement
- Employee recognition and reward programs
- Training and development opportunities
About the Company
Grand Hotel Group is a premier hospitality company dedicated to providing exceptional experiences for our guests. Our mission is to deliver unparalleled service and comfort through innovative hospitality solutions.
Job ID: hotel-front-desk-agent-sESZD
