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Job Description
About the Role
The Grand Heritage Hotel seeks an experienced Front Desk Manager to lead our guest services team, ensuring exceptional customer experiences and smooth daily operations for our 200-room premium property.
Responsibilities
- Supervise front desk staff
- Handle guest complaints
- Manage room inventory
- Oversee check-in/check-out
- Train new employees
- Monitor service quality
- Collaborate with other departments
Requirements
- 3+ years hotel front desk experience
- 1+ year supervisory experience
- Excellent customer service skills
- PMS system proficiency
- Flexibility for various shifts
- Strong problem-solving ability
- Associate’s degree in hospitality preferred
Benefits
- Competitive salary
- Paid time off
- Hotel discounts
- Health/vision/dental
- Professional development
- Quarterly bonuses
- Free employee meals
About the Company
The Grand Heritage Hotel has been a landmark hospitality destination for over 50 years, known for exceptional service and elegant accommodations. Our dedicated team creates memorable experiences for every guest.
Job ID: hotel-front-desk-manager-bub2C
