Website OceanviewRetail Oceanview Retail Group
Coastal Luxury Redefined
Job Description
About the Role
Pacific Crest Resorts seeks Front Desk Agents to deliver exceptional guest experiences. You’ll handle reservations, check-ins, and resolve customer inquiries. This position is key to creating positive first impressions for our upscale hospitality brand.
Responsibilities
- Process guest registrations and check-outs
- Manage reservation systems (Opera PMS)
- Handle payment processing
- Respond to guest requests efficiently
- Coordination with housekeeping/maintenance
- Promote hotel amenities and upsell services
- Maintain security protocols
Requirements
- High school diploma or equivalent
- 1+ year hospitality or customer service
- Computer system proficiency
- Exceptional communication skills
- Ability to work varied shifts/holidays
- Problem-solving abilities
- Professional appearance
Benefits
- Employee discounts on lodging
- Flexible scheduling options
- Medical benefits
- Paid vacation accrual
- Sales incentive bonuses
- Training development programs
- Complimentary meal each shift
About the Company
Pacific Crest Resorts operates luxury hotels along California’s coast, renowned for exceptional service sustainability practices. Join our team delivering memorable experiences at properties earning TripAdvisor’s Certificate of Excellence.
Job ID: hotel-front-desk-agent-DXzLI
