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Job Description
About the Role
We are looking for a friendly Hotel Front Desk Agent to provide excellent guest services. The front desk agent will handle reservations, check-ins, and provide information about hotel services.
Responsibilities
- Handle guest reservations and check-ins.
- Provide information about hotel services and amenities.
- Answer phone inquiries and assist guests.
- Resolve guest complaints and issues.
- Process payments and billing.
- Maintain guest records and files.
- Collaborate with other hotel department
- Ensure the front desk area is clean and organized.
Requirements
- High school diploma or equivalent.
- At least one year of experience in hospitality.
- Strong communication and customer service skills.
- Familiarity with hotel management software.
- Ability to handle multiple tasks at once.
- Basic math and accounting skills.
- Availability to work flexible hours, including nights and weekends.
Benefits
- Discounts on hotel stays and services.
- Paid time off and flexible scheduling.
- Opportunities for career advancement.
- Health insurance (for full-time employees).
- Free meals during shifts.
- Employee discount programs.
- Training and development programs.
About the Company
Royal Suites Hotel is a premier hotel brand known for its luxury accommodations and exceptional service. Our mission is to provide guests with a memorable and comfortable stay.
Job ID: hotel-front-desk-agent-EWYL6
