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Green Thumb Solutions
Job Description
About the Role
Join our hospitality team as a Hotel Front Desk Agent. You will be the first point of contact for guests, providing excellent customer service and ensuring a smooth check-in and check-out process. This role is ideal for someone who enjoys helping others and has a welcoming demeanor.
Responsibilities
- Greet guests and assist with check-in and check-out.
- Answer phone calls and respond to guest inquiries.
- Manage reservations and room assignments.
- Handle guest requests and resolve complaints.
- Process payments and maintain accurate records.
- Provide information about hotel amenities and local attractions.
- Work collaboratively with other hotel staff.
Requirements
- High school diploma or equivalent.
- Previous customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and stay organized.
- Basic computer and math skills.
- Flexibility to work evenings, weekends, and holidays.
Benefits
- Competitive hourly wage plus tips.
- Health and dental insurance.
- Paid time off and holiday pay.
- Employee discounts on hotel stays.
- Friendly and dynamic work environment.
About the Company
The Grandview Hotel is a premier destination known for its exceptional service and luxurious accommodations. Our team is committed to creating memorable experiences for our guests and fostering a positive workplace culture.
Job ID: hotel-front-desk-agent-gwwUb
