Website CoastalHavenFL Coastal Haven Hotels
Where Luxury Meets the Shore
Job Description
About the Role
Lead the front desk team. Ensure exceptional guest service and smooth operations.
Responsibilities
- manage and train front desk team members
- oversee check-in and check-out processes
- resolve guest disputes and complaints
- coordinate with hotel departments to ensure efficient operations
- review hotel service standards and implement changes as needed
- achieve and exceed guest satisfaction metrics
Requirements
- High school diploma or equivalent
- Minimum of 1 year of relevant hospitality experience
- Strong leadership, communication, and customer service skills
- Proven ability to drive results and meet performance metrics
- Proficiency in guest management and front desk systems
Benefits
- Competitive salary and benefits package
- Generous employee meals and discounted room rates
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and flexible scheduling
About the Company
We are a premiere boutique hotel, offering personalized service and amenities in a historic setting.
Job ID: -hotel-front-desk-manager-ySsJS
