Job Description
About the Role
Oversee guest services at The Palms Resort, a luxury beachfront property. Manage front desk operations, train staff, and ensure exceptional guest experiences from check-in to departure.
Responsibilities
- Supervise front desk team
- Handle guest complaints
- Process reservations
- Conduct staff training
- Audit night reports
- Maintain room inventory
- Enforce hotel policies
- Coordinate with housekeeping
Requirements
- 2+ years hotel front desk
- 1+ year supervisory role
- PMS system experience
- Exceptional guest service
- Conflict resolution skills
- Flexibility to work all shifts
- Bilingual (Spanish preferred)
- Local residency required
Benefits
- Health/dental/vision
- Paid vacation
- Hotel discounts
- Bonus program
- Uniform allowance
- Meal benefits
- 401(k) plan
- Professional development
About the Company
The Palms Resort offers 250 ocean-view rooms with luxury amenities. Our AAA Four-Diamond property is known for impeccable service and breathtaking beachfront location.
Job ID: hotel-front-desk-supervisor-3id6g
