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Job Description
About the Role
Provide exceptional customer service and handle guest check-ins and check-outs. Ensure a pleasant and efficient guest experience.
Responsibilities
- Greet guests warmly and handle check-in and check-out procedures.
- Answer and direct phone calls and inquiries.
- Process guest payments and generate invoices.
- Assist with guest requests and resolve complaints professionally.
- Maintain accurate records and updates in the hotel management system.
- Perform basic office tasks and assist with administrative duties.
Requirements
- High School diploma or equivalent.
- Previous hospitality or customer service experience preferred.
- Strong communication and interpersonal skills.
- Basic computer and office software proficiency.
- Ability to stand and work for extended periods.
- Available to work flexible hours, including evenings and weekends.
Benefits
- Competitive hourly wage.
- Employee discounts on hotel accommodations.
- Health insurance benefits for full-time employees.
- Paid training programs.
- Opportunities for advancement within the company.
- Retirement savings plan.
About the Company
The Grand Plaza Hotel is a luxury accommodation provider offering top-notch service and amenities. Our mission is to deliver an exceptional guest experience in a comfortable and elegant setting.
Job ID: hotel-front-desk-agent-QNHEd
