Website FashionForwardRetail FashionForward Retail
Style Meets Affordability
Job Description
About the Role
The Grand Plaza Hotel seeks an experienced Front Desk Supervisor to lead our guest services team. This role ensures excellent customer experiences while overseeing daily front office operations.
Responsibilities
- Train and supervise front desk staff
- Manage guest check-in/out processes
- Handle escalated guest concerns
- Monitor room inventory and rates
- Prepare daily reports
- Ensure brand standards are met
- Coordinate with housekeeping
Requirements
- 2+ years hotel front desk experience
- 1+ year supervisory experience
- Proficiency with PMS systems
- Excellent problem-solving skills
- Flexibility to work various shifts
- Strong leadership abilities
- Outstanding customer service skills
Benefits
- Competitive salary
- Health and dental insurance
- Hotel discounts
- Paid time off
- Career growth opportunities
- Team outings and events
About the Company
The Grand Plaza Hotel is a 200-room upscale property known for exceptional service. Our team is dedicated to creating memorable stays through attention to detail and warm hospitality.
Job ID: hotel-front-desk-supervisor-v8x5w
