Job Description
About the Role
We are seeking a customer-focused Front Desk Agent for our busy hotel. You will be the first point of contact for guests, handling check-ins, reservations, and inquiries. This role is perfect for those who enjoy hospitality and providing excellent service.
Responsibilities
- Greet guests and process check-ins/check-outs efficiently.
- Handle reservations and room assignments.
- Answer phone calls and respond to guest inquiries.
- Resolve guest concerns or escalate as needed.
- Process payments and maintain accurate records.
- Provide information about hotel services and local attractions.
- Maintain a clean and organized front desk area.
Requirements
- High school diploma or equivalent.
- Prior hotel or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Basic computer proficiency.
- Ability to multi-task in a fast-paced environment.
- Professional appearance and demeanor.
- Flexibility to work various shifts, including nights and weekends.
Benefits
- Competitive hourly wage.
- Employee discounts on hotel stays.
- Health insurance options.
- Paid time off.
- Opportunities for advancement.
- Positive team environment.
About the Company
Our hotel is renowned for exceptional guest service and comfortable accommodations. We value our employees and provide opportunities for growth within the hospitality industry. Join our front desk team today.
Job ID: hotel-front-desk-agent-h4hOz
