Job Description
About the Role
TechSolutions Inc. is hiring a Customer Support Specialist to provide exceptional service to our clients. You will troubleshoot technical issues, answer inquiries, and ensure customer satisfaction through phone, email, and chat support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and resolve technical issues
- Document customer interactions and solutions
- Escalate complex issues to appropriate teams
- Provide product demonstrations and guidance
- Maintain a high level of professionalism and empathy
Requirements
- Bachelor’s degree or equivalent experience
- 1+ years of customer support experience
- Strong problem-solving and communication skills
- Basic technical proficiency
- Ability to work in a fast-paced environment
- Patience and a customer-first mindset
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Remote work flexibility
- Ongoing training and development
About the Company
TechSolutions Inc. is a leading provider of software solutions for businesses. Our mission is to empower organizations with innovative technology and unparalleled customer support. We value creativity, collaboration, and a commitment to excellence.
Job ID: customer-support-specialist-6OUZh
