Website customerfirstsol CustomerFirst Solutions
Putting Customers First
Job Description
About the Role
We are looking for a Customer Service Representative to join our customer support team. Provide exceptional customer service and resolve customer inquiries efficiently. Your role is crucial in maintaining customer satisfaction and loyalty.
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Provide accurate and helpful responses to customer questions
- Resolve customer complaints and issues
- Maintain customer records and documentation
- Collaborate with other departments to resolve complex issues
- Provide feedback to the team on customer trends and issues
- Offer support for high-impact changes to their client business agreement
- Recommend and schedule planned customer downtime if necessary
Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage customer interactions
- Basic computer literacy
- Patient and empathetic attitude
- Knowledge of customer service best practices
- Team player and problem-solving mindset
Benefits
- Health, dental, and vision insurance
- Benefit package based on credential
- Paid time off and holidays
- Employee assistance program
- Training and development opportunities
- Performance-based bonuses
- Recognitions and awards
- Flexible work schedule
About the Company
CustomerFirst Solutions is committed to delivering exceptional customer service. Our mission is to create positive experiences for our customers while fostering a supportive and collaborative work environment. Join our dedicated team of professionals.
Job ID: customer-service-representative-aOWap
