Website HeartlandFS Heartland Family Services
Building Stronger Communities
Job Description
About the Role
Heritage Hospitality Group seeks a Front Desk Agent for our historic Boston property. You’ll handle guest check-ins, itinerary planning, and problem resolution while creating memorable first impressions. This role serves as the communication hub for guests, housekeeping, and event teams in a premium hospitality environment.
Responsibilities
- Process reservations and check-ins via property system
- Handle cash/cc transactions confidently
- Respond to guest inquiries and complaints
- Coordinate with housekeeping on room readiness
- Promote hotel amenities and local experiences
- Balance daily cash drawer summary
- Perform security/night audit functions
Requirements
- Hospitality/tourism education or 1 year experience
- Opera PMS proficiency (training provided)
- Exceptional customer service skills
- Clear speaking voice and professional presentation
- Flexibility for rotating shifts (incl. weekends)
- Ability to resolve conflicts diplomatically
- Knowledge of Boston attractions
Benefits
- Free shift meals
- Discounted hotel stays (worldwide properties)
- Health insurance options (full-timers)
- Tipped position – bonus earning potential
- Quarterly service excellence bonuses
- Professional uniform provided
About the Company
Heritage Hospitality Group manages boutique hotels in historic properties across New England. Our Boston flagship blends 19th-century architecture with modern luxury. We invest in employee development through cross-training opportunities and promote from within for leadership roles.
Job ID: hotel-front-desk-agent-mSghw
