Website PipeMastersCO PipeMasters Plumbing
Keeping your systems flowing smoothly
Job Description
About the Role
We are seeking a friendly and patient Customer Service Representative to join our team. In this role, you’ll handle inbound calls and emails from customers, addressing their inquiries, troubleshooting issues, and ensuring their overall satisfaction.
Responsibilities
- Handle customer inquiries and complaints via phone and email
- Troubleshoot and resolve technical and non-technical issues
- Maintain detailed records of customer interactions and resolutions
- Update customers on the status of their issues and any necessary follow-up actions
- Collaborate with cross-functional teams to improve customer service processes
- Meet and exceed customer service metrics and key performance indicators (KPIs)
Requirements
- High school diploma or equivalent
- Previous customer service experience (1 year minimum)
- Strong communication and active listening skills
- Ability to remain calm and professional under pressure
- Proficient in using customer service software and CRM systems
- Familiarity with customer service best practices and principles
- Availability to work flexible schedules, including evenings and weekends
Benefits
- Competitive hourly wage and comprehensive benefits package
- Generous PTO and holiday pay
- 401k matching program
- Employee discount programs
- On-the-job training and professional development opportunities
About the Company
RetailVista is a leading online retailer specializing in electronics and home goods. Our mission is to provide our customers with the best possible shopping experience, from browsing to purchase and beyond.
Job ID: customer-service-representative-441M8
