Website brightsparkco BrightSpark Electric
Powering Your Future
Job Description
About the Role
Summit Retail Group is seeking a Customer Service Representative to join our team at our Atlanta location. You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive shopping experience. This role requires excellent communication skills and a customer-focused attitude.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Process orders, returns, and exchanges.
- Resolve customer complaints in a timely and professional manner.
- Maintain accurate customer records in our CRM.
- Collaborate with sales and logistics teams to resolve issues.
- Provide product recommendations and information.
- Stay updated on company policies and promotions.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Strong verbal and written communication skills.
- Proficiency with computers and CRM software.
- Excellent problem-solving skills.
- Availability to work weekends and holidays.
Benefits
- Competitive hourly wage plus performance bonuses.
- Employee discount on products.
- Health and dental insurance.
- Paid time off.
- Opportunities for growth within the company.
- Positive and team-oriented work environment.
About the Company
Summit Retail Group operates a chain of specialty retail stores across the Southeast, offering high-quality products and exceptional customer service. Our mission is to create a welcoming and rewarding shopping experience for every customer. We invest in our employees through training and career development.
Job ID: customer-service-representative-GObUI
