Website MetroMechCO Metro Mechanical Services
Building systems excellence since 1985
Job Description
About the Role
Oversee front desk, housekeeping, and maintenance operations for our 200-room property. Drive guest satisfaction scores while managing daily staffing and resolving service issues.
Responsibilities
- Manage shift operations across departments
- Resolve guest complaints promptly
- Coach and train frontline staff
- Monitor property management systems
- Conduct quality assurance inspections
- Manage inventory of guest supplies
- Coordinate with sales and events teams
- Implement brand service standards
Requirements
- 3+ years hotel operations experience
- Associate degree in hospitality preferred
- Proficiency with Opera PMS
- Excellent conflict resolution skills
- Flexibility for varied shifts/weekends
- Leadership and team-building abilities
- Knowledge of housekeeping standards
- Multilingual skills a plus
Benefits
- Health and wellness program
- Travel industry discounts
- Paid vacation and sick leave
- Bonus potential based on scores
- Leadership training programs
- Employee recognition events
- Commuter parking discount
- Free shift meals
About the Company
Horizon Hospitality Group manages upscale properties in destination markets. We empower teams to deliver memorable guest experiences through genuine service in inspiring environments.
Job ID: hotel-operations-supervisor-9DpMQ
