Website DenverElectric Denver Electrical Solutions
Powering the Rockies
Job Description
About the Role
Marriott International is seeking a Front Desk Agent for our Orlando hotel. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process. Your role is vital to creating memorable guest experiences.
Responsibilities
- Welcome guests and complete check-in/check-out procedures
- Handle reservations and manage room assignments
- Process payments and maintain accurate guest accounts
- Provide information about hotel amenities and local attractions
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and other departments
- Maintain a neat and organized front desk area
- Upsell additional services when appropriate
Requirements
- High school diploma or equivalent
- Previous customer service experience, preferably in hospitality
- Excellent communication and interpersonal skills
- Proficiency with computer systems and hotel software
- Ability to work flexible hours, including nights, weekends, and holidays
- Professional appearance and demeanor
- Problem-solving abilities
Benefits
- Competitive hourly wage with potential for tips
- Health, dental, and vision insurance options
- Paid vacation and sick leave
- Discounted hotel stays for employees and family
- Employee assistance programs
- Training and development opportunities
- Inclusive and guest-focused work environment
About the Company
Marriott International is a leading global hospitality company with a portfolio of more than 7,000 properties. Our culture emphasizes putting people first and fostering an environment of teamwork and innovation. We are committed to creating memorable experiences for both guests and employees.
Job ID: hotel-front-desk-agent-v0c6Z
