Website MetroLinkFS MetroLink Financial Services
Building Financial Futures
Job Description
About the Role
Provide excellent customer support through phone, email, and chat. Ensure customer satisfaction and resolve issues efficiently.
Responsibilities
- Answer customer inquiries and resolve complaints
- Process orders and provide product information
- Escalate complex problems to senior representatives
- Maintain positive customer relationships
- Document interactions and update customer records
- Identify and suggest improvements to customer service processes
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Previous customer service experience
- Ability to work flexible hours
- Problem-solving skills
- Computer literacy
Benefits
- Health insurance
- Dental insurance
- Retirement plans
- Paid time off
- Employee discounts
- Training opportunities
About the Company
Smith & Sons Enterprises is a leading retail company with a focus on customer satisfaction. We prioritize growth and innovation.
Job ID: customer-service-representative-FJfPR
