Website HarborLogistics Harbor Logistics Solutions
Delivering Excellence Daily
Job Description
About the Role
Welcome guests and provide excellent customer service at our bustling hotel. Facilitate a seamless check-in and check-out experience.
Responsibilities
- Assist guests with check-in and check-out processes
- Answer guest inquiries and resolve any issues professionally
- Upsell hotel packages and additional services to guests
- Operate the Property Management System (PMS) and other relevant software
- Collaborate with other departments to ensure guest satisfaction
Requirements
- High school diploma or equivalent
- Proven hospitality or customer service experience
- Excellent communication and interpersonal skills
- Proficient in MS Office Suite and hotel-specific software
- Fluency in spoken and written English, with multilingual skills preferred
Benefits
- Competitive hourly wage and benefits package
- Generous employee discount on hotel services and amenities
- Opportunities for career advancement within the company
- Diverse and multicultural work environment
About the Company
LuxuryLakes Hotel is an upscale, full-service hotel located in the heart of Minneapolis, offering guests an exceptional experience.
Job ID: hotel-front-desk-agent-gBMLH
