Website TasteHaven Taste Haven Fine Dining
Experience the Taste, Remember the Moment
Job Description
About the Role
Tropicana Hotel & Casino is hiring a Front Desk Receptionist to welcome guests and ensure a smooth check-in and check-out experience. The role involves providing excellent customer service, handling reservations, and managing guest inquiries.
Responsibilities
- Greet and welcome guests with a friendly and professional manner
- Process guest check-ins and check-outs efficiently
- Handle guest reservations and inquiries
- Coordinate with hotel departments to meet guest needs
- Provide information about hotel amenities and services
- Manage front desk operations and maintain a clean and organized workspace
- Process payments and handle guest accounts
- Address guest complaints and issues promptly and professionally
Requirements
- Previous experience in hospitality or customer service roles
- Strong communication and interpersonal skills
- Proficient in using hotel management software
- Ability to work flexible hours, including evenings and weekends
- Attention to detail and organizational skills
- Team player with a positive attitude
- Basic computer skills for data entry and reporting
- Familiarity with hotel policies and procedures
Benefits
- Employee discounts on hotel services and amenities
- Paid time off and holiday pay
- Health insurance and benefits package
- Training and development opportunities
- Supportive and collaborative work environment
- Performance bonuses and incentives
About the Company
Tropeciana Hotel & Casino is dedicated to providing a luxurious and memorable experience for our guests. Our mission is to offer exceptional service and hospitality, creating a welcoming environment for travelers and event-goers.
Job ID: front-desk-receptionist-2mexW
