Website ChiPubSchools Chicago Public Schools
Preparing students for success in college, career, and life
Job Description
About the Role
The Grand Summit Hotel seeks a driven Front Desk Supervisor to lead our evening shifts. You’ll oversee check-in/check-out processes, manage reservations systems, and ensure exceptional guest service in our 250-room property.
Responsibilities
- Supervise a team of 4-5 evening front desk clerks
- Handle VIP check-ins and special accommodation requests
- Resolve guest issues and complaints professionally
- Manage property-wide paging systems and guest messages
- Prepare daily reports on room occupancy and issues
- Conduct night audits and financial reconciliations
Requirements
- High school diploma or equivalent required
- 2+ years front desk experience in high-volume hotels
- Strong leadership and team management skills
- Fluency in Spanish/French/Arabic preferred
- Knowledge of Opera/Micros/Onyx property management systems
- Availability for 6pm-2am shifts plus some weekends
Benefits
- Competitive salary between $50K-$58K
- Accommodation discounts at company-owned properties
- Full benefits package including 401(k)
- 2 paid continuing education seminars per year
- Hotel partners’ discounts (dining, spa, fitness)
- $250 annual professional clothing allowance
About the Company
The Grand Summit Hotel chain specializes in luxury boutique lodging with 9 locations across major city destinations. We pride ourselves on our guests’ comfort and uncompromising service standards.
Job ID: hotel-front-desk-supervisor-enh6e
