Website BostonOutreach Greater Boston Community Outreach
Strengthening Communities Together
Job Description
About the Role
As a Front Desk Agent for The Oceanview Hotel, you’ll deliver exceptional guest experiences through warm welcomes, seamless check-ins, and thoughtful problem resolution. Join our team committed to hospitality excellence.
Responsibilities
- Greet incoming guests with genuine warmth
- Process reservations and expedite check-in procedures
- Provide local area insights and concierge recommendations
- Resolve reservations discrepancies and guest complaints
- Verify credit card payments accurately
- Maintain front desk inventory of room keys, vouchers and promotional materials
- Support housekeeping with room readiness inquiries
- Upsell hotel services and event packages
Requirements
- High school diploma or equivalent
- 1-2 years hotel reception experience preferred
- Strong interpersonal and guest service skills
- Fluency in Spanish or Mandarin a plus
- Detail-oriented with multitasking abilities
- Basic computer skills and familiarity with PMS software
- Positive attitude with excellent teamwork spirit
- Adaptability to work flexible shifts including holidays
Benefits
- $28,000 – $35,000 salary range
- Medical, dental, and vision coverage options
- Employee discounts on hotel stays and dining
- Quarterly performance bonuses
- Paid time off accrual plan
- Access to online training modules
- Health and wellness initiatives
- Camaraderie from diverse hotel team
About the Company
The Oceanview Hotel is a boutique oceanfront resort in Santa Monica. Our dedicated staff strives to deliver memorable experiences through personalized service and a welcoming environment.
Job ID: hotel-front-desk-agent-LjHqh
