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Job Description
About the Role
Palmetto Resorts seeks a Front Desk Manager for our Myrtle Beach oceanfront property. Lead our guest services team to deliver exceptional check-in experiences while optimizing room revenue through upselling strategies.
Responsibilities
- Manage 10+ front desk agents
- Handle guest complaints
- Optimize room assignments
- Train staff on PMS software
- Analyze daily occupancy reports
- Implement upsell strategies
- Coordinate with housekeeping
Requirements
- 3+ years hotel front desk experience
- Proficiency with Opera PMS
- Strong leadership skills
- Flexibility for evening shifts
- Knowledge of revenue management
- Excellent customer service
- High school diploma required
Benefits
- $45,000 – $52,000 annually
- Monthly performance bonuses
- Complimentary stays
- Health insurance package
- Paid time off
- 401(k) matching
- On-site parking
About the Company
Palmetto Resorts operates 12 beachfront properties along the Carolina coast. Our 300-room Myrtle Beach flagship combines southern hospitality with modern amenities. Employees enjoy industry-leading training and growth opportunities.
Job ID: hotel-front-desk-manager-yJXw1
