Website AustinFireInfo Austin Fire Department
Ready When Needed
Job Description
About the Role
Lead front desk operations at a 200+ room property, ensuring exceptional guest experiences from arrival through departure. Manage reservations, billing, and team development while achieving service excellence targets.
Responsibilities
- Supervise team of 12+ front desk staff
- Optimize room inventory and rate management
- Resolve escalated guest concerns effectively
- Monitor and improve service KPIs
- Conduct training and performance evaluations
- Collaborate with housekeeping and sales departments
- Implement revenue management strategies
Requirements
- 3+ years hotel front desk management experience
- Proficiency with Opera PMS or similar
- Proven conflict resolution skills
- Flexibility to work varied shifts including weekends
- Associate degree in Hospitality Management preferred
- Multilingual abilities a plus
Benefits
- $52,000 – $59,000 salary
- Generous travel discounts globally
- Performance-based bonus structure
- Comprehensive health benefits
- Paid time off + vacation allowance
- Management development programs
About the Company
GrandStay Hospitality Group operates premium business and resort properties nationwide. Our portfolio focuses on strategic locations and personalized service backed by strong operational standards.
Job ID: hotel-front-office-manager-KXpmP
