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Delivering excellence through people
Job Description
About the Role
Provide top-tier customer service as the first point of contact at our signature Denver downtown hotel. Handle guest check-ins/outs, reservations, and inquiries while resolving issues professionally.
Responsibilities
- Process reservations and registrations
- Handle payments and billing
- Provide local recommendations
- Resolve guest concerns promptly
- Collaborate with housekeeping/operations
- Maintain front desk organization
- Upsell hotel amenities/services
Requirements
- Customer service experience
- High school diploma
- System proficiency (PMS/GXP)
- Professional communication skills
- Availability for varied shifts
- Problem-solving abilities
Benefits
- Discounted hotel stays globally
- Paid vacations
- Uniform service credit
- Meal credits during shifts
- Flexible scheduling options
- Career advancement programs
About the Company
Oceanview Hospitality Group operates luxury properties across mountain resort destinations. Our downtown Denver flagship blends modern amenities with personalized Rocky Mountain hospitality.
Job ID: hotel-front-desk-agent-zEwnV
