Website swiftlogistics Swift Logistics
Delivering Excellence
Job Description
About the Role
Provide exceptional customer support as a Customer Service Representative. Handle inquiries, resolve issues, and ensure customer satisfaction.
Responsibilities
- Answer customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues professionally.
- Maintain accurate customer records and documentation.
- Provide product and service information to customers.
- Collaborate with other departments to improve customer service.
- Handle returns, exchanges, and refunds as needed.
- Participate in team meetings and training sessions.
- Stay updated on company products, services, and policies.
Requirements
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency in using customer service software.
- Basic computer and administrative skills.
- Strong time management and organizational skills.
- Passion for customer service and problem resolution.
Benefits
- Health insurance and retirement plans.
- Paid time off and holiday bonuses.
- Flexible scheduling and work-from-home options.
- Comprehensive training and career development.
- Supportive work environment and team collaboration.
- Employee recognition and rewards programs.
- Competitive salary and performance incentives.
- Access to professional development opportunities.
About the Company
Proactive Customer Care is committed to delivering exceptional customer service. Our mission is to exceed customer expectations through personalized support and efficient resolution of issues.
Job ID: customer-service-representative-LxK0H
