Website GrandHorizon Grand Horizon Hotel
Where luxury meets comfort.
Job Description
About the Role
We are seeking an Entry-Level Hotel Front Desk Agent to provide excellent customer service and handle guest inquiries. This role involves checking guests in and out, handling reservations, and ensuring a pleasant stay. You will be the first point of contact for guests and play a crucial role in their experience.
Responsibilities
- Check guests in and out of the hotel.
- Handle reservations and bookings.
- Provide information about hotel services and local attractions.
- Resolve customer issues and escalate when necessary.
- Maintain guest records and update databases.
- Follow up with guests to ensure satisfaction.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service is a plus.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in using hotel management software.
- Basic computer literacy and data entry skills.
- Familiarity with CRM software and tools.
- Patience and empathy in dealing with guests.
Benefits
- Competitive salary with opportunities for raises.
- Health insurance and retirement plans.
- Paid holidays and vacation time.
- Professional development and training opportunities.
- Supportive team environment.
- Access to modern hotel technology and tools.
- Opportunities for career advancement.
- Flexible scheduling and work-life balance.
About the Company
We are a premier hotel chain dedicated to providing exceptional hospitality and comfortable accommodations. Our mission is to create memorable guest experiences with a focus on loyalty and excellence.
Job ID: entry-level-hotel-front-desk-agent-u4lap
