Website https://twitter.com/securetech_gov SecureTech Solutions
Shielding Tomorrow's Technology
Job Description
About the Role
We’re seeking a proactive IT Helpdesk Technician to join our growing tech support team. This mid-level role focuses on troubleshooting hardware/software issues, maintaining ticketing queues, and delivering level-one customer service while escalating complex problems. ITIL certification preferred.
Responsibilities
- Diagnose and resolve technical issues via remote access
- Maintain detailed ticketing records to track support cases
- Install and configure software updates across systems
- Perform hardware replacements when necessary
- Monitor network systems for security breach alerts
- Provide Tier 1 IT support via phone/chat channels
- Participate in change management procedures for upgrades
- Train new employees on core IT systems and tools
Requirements
- Bachelor’s degree in IT or 3+ years’ experience in tech support
- ITIL v3 or v4 Foundation certification (preferred)
- Strong problem-solving ability for cross-platform issues
- Proficiency with Windows (7/10) & basic Linux commands
- Experience with remote support tools like RDP, TeamViewer
- Clearance for government contracts based on location
- Strong organizational skills for multitask management
- Effective communication skills for staff training
Benefits
- Comprehensive health, dental, and vision benefits packages
- PTO policy with accrual from onboarding date
- Performance bonuses based on support metrics
- Continued professional development reimbursement
- On-site fitness center memberships to full-time employees
- 401(k) employer matching at 100% up to 6%
- Flexible work hours with options for some remote days
- Annual security clearance reimbursement
About the Company
SecureTech Solutions partners with government agencies to deliver resilient IT infrastructure. We prioritize cyber resilience, proactive security assessments, and employee-focused programs to maintain our position as a premier defense contractor supporting over 30,000 end-users.
Job ID: it-helpdesk-technician—mid-level-hJnF1
