Website PinnacleSol Pinnacle Solutions Inc
Your Path to Excellent Solutions!
Job Description
About the Role
We need a Customer Service Representative to provide excellent support and resolve customer inquiries. Manage customer accounts, process orders, and maintain customer satisfaction.
Responsibilities
- Answer customer inquiries via phone, email, or chat.
- Provide accurate and timely information about products and services.
- Process orders, returns, and refunds.
- Manage customer accounts and update records.
- Handle customer complaints and escalate when necessary.
- Collaborate with other departments to resolve customer issues.
- Maintain accurate records and documentation
- Follow company policies and guidelines for customer service.
Requirements
- High school diploma or equivalent.
- Previous customer service experience (preferred but not required).
- Strong communication and interpersonal skills.
- Proficiency in basic computer applications.
- Good organizational skills and attention to detail.
- Ability to multitask and handle stressful situations.
- Knowledge of CRM software (an asset but not required).
- Basic problem-solving skills and adaptability.
Benefits
- Competitive salary and benefits.
- Employee discounts and perks.
- Health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and flexible scheduling.
- Supportive and team-oriented work environment.
- Opportunities for professional development.
- Training for career advancement.
About the Company
Pinnacle Solutions Inc. aims to deliver exceptional customer service and innovative solutions. Our mission is to build strong customer relationships and provide outstanding support.
Job ID: customer-service-representative-MQ8hj
