Website shopvillegoods Shopville Goods Inc.
Your Satisfaction is Our Priority
Job Description
About the Role
We are looking for a friendly and professional Hotel Front Desk Agent to provide excellent customer service and assist guests with their needs. This role involves checking guests in and out, handling reservations, and resolving issues.
Responsibilities
- Greet and check in/out guests
- Handle reservations and cancellations
- Provide information about hotel services and amenities
- Respond to guest inquiries and complaints
- Maintain accurate guest records
- Process payments and handle cash
- Ensure a welcoming and clean lobby area
Requirements
- High school diploma or equivalent
- Previous customer service experience
- Strong communication skills
- Professional and friendly demeanor
- Ability to multitask and work under pressure
- Basic computer and phone skills
- Flexibility to work shifts, including nights and weekends
Benefits
- Competitive hourly wage
- Health insurance options
- Paid time off
- Employee discounts on hotel stays
- Training and development opportunities
- Supportive work environment
- Free meals during shifts
About the Company
Our hotel is known for its exceptional service and comfortable accommodations. We strive to make every guest feel at home and provide a positive work environment for our staff.
Job ID: hotel-front-desk-agent-pup3e
