Website OceanviewFL Oceanview Resort
Your perfect beach getaway
Job Description
About the Role
We are seeking a friendly and professional Hotel Front Desk Agent to welcome guests and manage reservations. You will be the first point of contact for our guests, ensuring excellent service throughout their stay.
Responsibilities
- Greet and check in/out guests
- Process payments and manage reservations
- Answer phone calls and emails
- Provide information about hotel services
- Resolve guest concerns promptly
- Maintain clean and organized front desk
- Coordinate with housekeeping and maintenance
- Upsell additional services when appropriate
Requirements
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Professional appearance and demeanor
- Flexibility to work various shifts including weekends/holidays
- Problem-solving skills
Benefits
- Competitive hourly wage
- Health insurance for full-time employees
- Paid time off accrual
- Employee discounts on travel
- Opportunities for advancement
- Positive work environment
- Uniform provided
- Team recognition programs
About the Company
Our hotel is known for exceptional service and comfortable accommodations. We value our team members and provide opportunities for growth within the hospitality industry.
Job ID: hotel-front-desk-agent-Xz24B
