Website TitanElectric Titan Electric
Powering businesses with excellence.
Job Description
About the Role
We are seeking a Customer Service Representative to ensure exceptional customer experiences. This role involves handling customer inquiries via phone, email, and social media, resolving issues, and providing information about our products and services.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and social media.
- Provide information and assistance about products and services.
- Resolve customer issues and escalate when necessary.
- Maintain customer records and update databases.
- Follow up with customers to ensure satisfaction.
- Participate in team meetings and training sessions.
- Collaborate with other departments to improve customer service.
- Adhere to company policies and procedures.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service is a plus.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in using CRM software and tools.
- Basic computer literacy and data entry skills.
- Familiarity with social media platforms.
- Patience and empathy in dealing with customers.
Benefits
- Competitive salary with opportunities for raises.
- Health insurance and retirement plans.
- Paid holidays and vacation time.
- Professional development and training opportunities.
- Supportive team environment.
- Access to modern technology and tools.
- Opportunities for career advancement.
- Flexible scheduling and work-life balance.
About the Company
We are a reputable company specializing in quality retail products. Our mission is to provide excellent customer service and create memorable shopping experiences for our customers. We pride ourselves on our diverse product range and dedicated customer support.
Job ID: customer-service-representative-XxHNe
