Website GoldenYearsNH Golden Years Nursing Home
Compassionate care for every stage of life
Job Description
About the Role
Join our team as a Public Services Specialist! You’ll be responsible for providing exceptional customer service, answering inquiries, and processing transactions for residents in our community.
Responsibilities
- greet and assist visitors in a professional and friendly manner
- Answer inquiries related to city services, programs, and events
- Process payments, forms, and other transactions accurately and efficiently
- Maintain up-to-date knowledge of city services, policies, and procedures
- Collaborate with other departments to resolve complex customer issues
- Provide exceptional customer service to maintain high levels of satisfaction
Requirements
- High school diploma or equivalent
- Strong communication, interpersonal, and problem-solving skills
- Ability to multitask and remain calm under pressure
- Empathetic and can handle sensitive customer inquiries
- Availability to work flexible shifts, including evenings and weekends
- Knowledge of local government services preferred
Benefits
- Competitive salary and generous benefits package
- Opportunities for career advancement within the city government
- Paid time off, employer-paid training, and 401(k) matching
About the Company
Our mission is to serve and improve the quality of life for our community by providing efficient, responsive, and high-quality public services.
Job ID: public-services-specialist-zOHy0
